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FAQ
FAQ: Sender/Beneficiary Members

How does it work?
Who is a sender? Who is a Beneficiary?
What if I don't have a credit card?
So why put money on the card when I can just send the cash to my family directly?
How often can I load the card?
How much can I load?
Who is eligible to receive the card?
How much does it cost to become a member?
Is India Health Card an insurance company?
What if a provider I currently use is not in the network?
Will I get fair market exchange rate for my money?
What if I want to talk to somebody about my membership?
What if I have to obtain treatment from more than one provider at the same time?
What if the charges are higher than the estimated cost initially agreed between the member and the provider?
Will I get a bill from my provider?
How will I know my user ID and password?
What if I am not a person of Indian origin?
How do I report a lost card?
What if I want a refund?
Will the provider have access to my card to find out how much money is in the card?

FAQ: Healthcare Service Provider Members

How do I become a registered provider? Do I need to pay fee to sign up?
What happens if there is no internet access?
How to block the estimated charges of the member/beneficiary in case of Internet failure?
Who makes the payment of funds to the Provider?
How will the provider receive the funds from India Health Card?
How does the provider identify the member?
Does the provider have to wait until the treatment is completed in order to get paid?
How do I submit the bill/invoice to India Health Card?
How long does it take for India Health Card to send the funds by check?

 
 
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